Luxury Assistance, Designed Around You

A close friend of mine had a family member experiencing a significant health crisis. He was an entrepreneur who had built a successful business from the ground up. But when his health declined, he and his family found themselves overwhelmed by the complexities of the healthcare system. They needed someone to step in, coordinate the moving pieces, and ensure that the critical details didn’t fall through the cracks.

At the time, I was well into my second year as a stay-at-home mom and wasn’t sure I was ready to return to work. But the caretaker in me couldn’t say no - and I quickly found myself deeply immersed in the role of liaison between my client, his family, doctors, insurance company, and coworkers. The more I worked, the more I saw unfilled gaps - delayed prescriptions due to miscommunication, referrals lost in bureaucratic limbo, bills that should have been covered by insurance, doctors on his medical team barely taking the time to learn the details of his case. I learned as I went and did my best to streamline the process, staying in constant communication with those involved, resolving as many inefficiencies as I could, and working to ensure that things ran smoothly.

I often joked that it felt like I had simply added one more person to my little family of four - because the work I was doing was so similar to what I already did in my personal life. But unlike my past work as a therapist, where I struggled against the limitations of the mental healthcare system, here I felt as though I was able to make a real impact. My background in clinical mental health counseling gave me an edge - I knew how to communicate effectively, advocate fiercely, and anticipate needs before they became problems.

What I didn’t expect was that my client would inspire me to build my own company. Our time together was brief, but his entrepreneurial mindset challenged me to see the work I was doing not just as a service, but as a business - one that filled a critical gap for individuals and families navigating high-stakes personal and professional logistics. It was thanks to the encouragement of the many people I met through my work with him that I realized this was something that people needed.

At first, I formalized my company for logistical reasons -setting up contracts and handling taxes - but the more people I spoke with, the more I began to realize that there was a true need for this type of work. Lacuna, meaning an unfilled gap, reflects the heart of my work. I work to integrate myself as seamlessly as possible into my clients’ lives, filling the gaps that often go overlooked - managing logistics, advocating in critical moments, and ensuring that every moving part is handled with precision. I primarily work remotely, allowing my clients the freedom to continue their lives uninterrupted. I will, however, always make it a priority to meet in person during the onboarding process and make myself available for work in person on an as needed basis. Trust is essential, and my work is built on discretion and a tailored approach to each client’s unique needs.

Due to the highly personalized nature of this work, I am currently only able to take on a very limited number of clients at a time. I believe in work done well and value quality over quantity, another important lesson learned from my original client. Please submit your information here if you are interested in working with Lacuna Lifestyle Management.